Altima Telecom Internet Reviews

Telus customer and was provided an email with a good offer. Signed up, package came and got setup relatively painlessly. Notcied that invoicing was off when I received my 3rd invoice 2 weeks into service covering until end of May. My internet then went out for 4 days - during which they would not follow-up and blamed Rogers (I'm in Toronto) and could do nothing as they were not allowed to contact More

Absolutely terrible. Signed up Aug 25, paid $116.00. Cancelled the previous internet. Made the service tech appointment. Received the modem etc, and then I received another invoice. No show for the service tech (even though they ask you to pick 2 days, just in case they can't make the first date), I have sent emails, all with no actual response, I have called, also no answer. It is now Sep 15 and More

Do not do business with this supplier. Impossible to reach by phone. Unnecessary alternative communication links (messages and email). After 2.5 days without internet, no return call, response by email, message or communication relating to the treatment of your problem. Frequent outages and bandwidth flow not respected. Providing such a lousy service in 2023 is a real shame. Their Supplier License More

A company to avoid at all costs poor technical and customer service no answer on the phone A problem that persists for 9 months without any news nothing works with them I do not recommend this company

My experience with this internet provider was extremely disappointing. Their technical service really leaves something to be desired. They made me lose half a day of work for a simple remote modem adjustment. The worst part is that when the technician doesn't know what to do, he asks you to wait under the pretext of coming back qu More

Altima bad service that has never worked, they ask me .06 cents repeatedly for a service that I have never had, really disgusting

If I could give no star or half star I would but it is set up to give at least 1 star. This company sucks your customer service reps are rude as hell I have been without my internet for 3 weeks now no one knows the problem to dates booked where a tech was to come out to fix it which was a no show no call both times I would never refer this company to anyone.

Tech Support is horrible offshore and you can't understand a word. It's a trade off... price vs support. They use the big 3 backbone so if you have Bell/Rogers that is who they are using mostly; however, if something goes down, good luck getting it fixed fast.

Altima bought my old ISP (GemsTelecom) and did not honor the agreements. The price increased by almost 50% without notice, no new contract. Difficulty speaking with anyone. Network outage... call back 5 days later.

very bad network since they changed new moderm ,i called the technical support they sent the technician come over to fixed it.after a week it come back the same problem,the internet interuption frequently,i have to restart the moderm every second days,it makes all my remote controls out of service,especially the temp control, i am seeking another internet provider to change,this Altima provider More